Do Detail USA LLC Service Agreement

You (Client)  agrees to the following terms and conditions, forming a legal agreement between you and Do Detail USA LLC (“Contractor,” “We,” “Us,” or “Our”).

Our service is completely Mobile and we do not have a Physical shop or Warehouse. We do have a mailing address – 801 Travis Street, Suite 2101 PMB#1364 Houston, TX 77002

We are committed to delivering your service in the right time and place, but things can happen. So We reserve the right to cancel an appointment due to weather conditions, staff, equipment functionality, traffic, sickness etc. We can reschedule it anytime of your availability and ours.

Booking and Payment:

Customers must provide accurate information during booking.Payment terms, including deposits, cancellation fees, or refund policies, are clearly stated

Deposit Requirement

Customers are required to pay a deposit, 30 % of the total service cost, at the time of booking to secure their appointment. This deposit is applied toward the final payment.

Payment Terms 

All invoices are due within ten (10) calendar days from the date of issuance. By providing a credit or debit card, the client authorizes “Do Detail USA LLC “ to charge the card on file for any unpaid balance after the 10-day period. Failure to remit payment within the stated timeframe constitutes consent to this automatic charge. Additional fees may apply for declined transactions or late payments.

Firm Appointment Cancellation Policy

Cancellation Notice: Clients must provide at least 24-48 hours’ notice for canceling or rescheduling an appointment.

Late Cancellation/No-Show Fee:

• Cancellations made within less than the required notice period will incur a fee equivalent to 50% of the appointment cost.
• No-shows will be charged 100% of the appointment cost.
• All fees for explained above will be charged to the credit card in file.

Exemptions: Fees may be waived for emergencies or unforeseen circumstances, at our discretion.

Agreement: By booking an appointment, clients agree to this policy.

If you want to avoid any cancellation fees,  please let us  know 24-48 Hours or more and just let us know when and we can check the availability throughout the days.

How to Cancel o Reeschdule

Contact us Any time by email: dodetailusa@gmail.com, phone call or text 562-241-5775. If it happens to be in the penalty hours we will use the credit card in file with the applicable amount.

Appointment Time

 Do Detail is committed to be on time to all of our appointments but sometimes we can experience very tight schedules between services and traffic.

We will keep you posted before going to the appointment, apologies if we arrive some minutes behind in the appointment set up.

REFUND POLICY

We always want to provide best service as possible if for any reason you are not 100% satisfied we our service, let us know within 48 Hours after the service and we can

«FIX» the issue. All sales are final and we don’t refund.

Key Points for Bookings:

1. Service Scope:

   Description of mobile detailing services offered (e.g., interior/exterior cleaning, waxing, polishing).
   Limitations or exclusions, such as services that may not be offered for certain vehicle types or conditions.

2. Customer Obligations:

   Customers must ensure their vehicle is accessible, in reasonable condition.
   Remove all personal belongings(e.g Money, valuables items)
   Any additional charges for extra cleaning or unanticipated services will be disclosed before proceeding.

3. Liability and Warranty:

   Do Detail is not liable for pre-existing damage, loss of personal items, or damages caused by uncontrollable factors (e.g., weather). Services are provided «as-is,» with no explicit guarantees unless specified.

4. Termination and Dispute Resolution:

   We reserve the right to refuse or terminate services for violations of the agreement.
   Any disputes are resolved through negotiation, mediation, or arbitration under specified laws.

Limitations on Guarantees

While Do Detail is committed to providing high-quality mobile detailing services, certain factors beyond our control may impact the final results. As such, the following limitations apply:

1. Pre-Existing Conditions: Do Detail cannot guarantee the removal of permanent damage, such as deep scratches, dents, rust, or stains that have permanently set into surfaces. Results may vary based on the condition, age, and type of materials being cleaned or treated.
2. Weather and Environmental Factors: Services may be affected by adverse weather conditions (e.g., rain, wind, extreme heat). While efforts will be made to mitigate these impacts, service timelines and outcomes may need adjustments.
3. Scope of Cleaning: Heavily soiled vehicles, excessive pet hair, mold, or other extreme conditions may require additional time, effort, and costs beyond standard detailing services. Full restoration in such cases may not be guaranteed.
4. Third-Party Products or Damage: Do Detail is not liable for damage or poor results caused by prior application of improper cleaning products, protective coatings, or any aftermarket modifications to the vehicle.
5. Durability of Treatments: Protective treatments (e.g., wax, ceramic coatings) are subject to wear and tear based on usage, environmental exposure, and maintenance habits. Longevity cannot be guaranteed without proper care as instructed.
6. Customer Responsibility: Customers are responsible for removing personal belongings before the service. Do Detail is not liable for damage to or loss of items left inside the vehicle during the service.
7. Unforeseen Circumstances: Certain conditions (e.g., previous repairs, structural weaknesses) may affect the service’s success. Do Detail will inform customers of any such concerns during the initial inspection but cannot guarantee outcomes.

Final Inspection Clause

Do Detail, take pride in delivering high-quality services to our clients. Upon completion of the detailing service, a final inspection will be conducted with the client (or an authorized representative) present.

During this inspection, the client will have the opportunity to review the work performed and address any concerns or areas that may require additional attention. If any issues are identified, our team will make reasonable efforts to correct them on-site.

If the client or an authorized representative is not present at the time of completion, the service will be considered accepted as-is. Photos will be provided upon request to document the completed work. Any concerns raised after our team has left the service location will be addressed at the company’s discretion and may be subject to additional service fees.

This clause ensures transparency and quality assurance while protecting both the client and the company.

By agreeing to the service, the customer acknowledges and accepts these limitations on guarantees.